Navigation: Increase Chances of Customers Taking Action on your Website
Design a website that is clear and easy to use, and decrease your chances of customers leaving based on difficult navigation. You’re less likely to have customers leave your site when it provides clear navigation and a result-driven layout. Don’t leave website traffic to chance; do your research on effective website design and layout.
The main goal of your company’s website is to get your target client to take action. Before designing the website layout, decide what action you want your client to take. This action could be to call you for a consultation, apply for your services, purchase your product, make a donation, or join your cause. Make the action obvious on your website. This is where result-driven copy comes into play.
Copy works with design to help facilitate easy navigation through the site. You want visitors to be able to investigate your services / products easily on your website, which means links, contact information, the newsletter subscription box, and the company’s blog should be easy to find. It’s important to have well-written web copy to motivate viewers to move about the site.
For example, a travel agency wants clients to call for more information on booking a trip to Italy. This means, there should be a Contact Us tab on your tool bar, your phone number should be in plain sight, and your call to action on your homepage should motivate visitors to call your agency today. Placing your contact information in several spots decreases the chances of a client moving on to your competitor’s website. If your website navigation is confusing, visitors won’t take action because they won’t know how to find the button to contact you.
Many businesses lose their customers due to poorly designed navigation. Easy navigation is crucial. Eliminating any ambiguity about where to look for information within a site is important.
The four main things to remember about navigation: Make it simple. Make it fast. Make it clear. Make it work.
Tags: attract customers to website, designing a website, website layout, website navigation
February 20th, 2009 at 10:26 am
[...] This is where many businesses lose their customers. Easy navigation is crucial. Eliminating any ambiguity about where to look for information within a site is [...]